General Information
Order Acknowledgement
Upon receiving your order, a customer service representative will contact you regarding missing information necessary to complete order entries. Delay in returning information may affect ship date.
Clear, complete instructions must be detailed with the admission of a purchase order. This includes products ordered, quantities ordered, colors and imprint instructions, and camera-ready art. Please also include event date, shipping/ handling instructions, payment methods, and any other pertinent information to the order.
All orders are binding contracts once approved by See-Sun (Specialtising International Inc). Prepayment and/ or Terms must be received and established before an order can be processed. We accept Mastercard, Visa and American Express only. Checks made payable to See-Sun or Specialtising International Inc must be received prior to releasing merchandise. A scan of the check copy is required to proceed with the order.
Production time is determined by: inventory, order quantity, customization, off/ peak season, etc., and is subject to change. Please contact a customer service representative before placing an order to ensure all necessary arrangements can be met.
Normal production time for one color/location imprint is 7-14 working days for most items. Production time begins once a proof has been approved and payment is completed (for customers not set up with terms). A customer service representative will contact you if your order is ready to ship out early, or if there is any unexpected event that prevents the job from shipping on time.
Unprinted items (blank stock) may be able to ship out within 1-3 days, depending on inventory availability and payment status. Please note all lanyards are cut and assembled to order and cannot be returned, unless it’s a mistake made by See-Sun.
Rush Orders
If you need an order completed quicker than normal production time, we will always be there to help you out. Rush orders may include additional fees and freight expedition in order to complete your order.
Rush Order Charge for Inventory Items
5 Day Rush: Add 20%. 3-Day Rush: Add 30%. 2-Day Rush: Add 40%. 1-Day Rush: Add 50%. Same day service: Call.
Rush Order Charge for Special Orders
Call for pricing and availability.
Imprint Charges
Please check individual product pages for imprint charges, including decoration method, setup fee, repeat setup fee, run charges, etc.
Additional Imprint Charges
Additional colors and/or locations will include run charges per color/ location and additional setup fees. Please check individual product pages for more details.
PMS ink color match available — $15 Net
Please note, due to slight variations in product colors and material surfaces, an exact PMS color cannot be guaranteed. Our production team, however, will match to the best of their abilities to the requested PMS color.
Artwork Requirements
Camera-ready art is required in order to process your order. Camera-ready means the art is readily available to be transferred from computer to printer without any graphical alterations. Art must be submitted via e-mail. The preferred formats include: .ai (Adobe Illustrator), .eps (Encapsulated Post Script), .pdf ( Portable Document Format), or straight-line copy. All fonts must be converted into outlines (curves).
Other acceptable formats include: .jpeg (Joint Photographic Experts Group) and .psd (Photoshop Document), minimum at 600 dpi.
Camera-ready art does not include: Fax copies, photocopies, business cards, letterheads, etc.
If for any reason the art does not meet camera-ready specifications or we must alter the art in any way, an art preparation fee may be charged in order to complete your order.
Graphic Design fee–$25.00/ hour *minimum one hour
Product/Decoration Consistency
Product color and quality may slightly differ due to restocking. Imprint and other methods of decoration are controlled to the best of the ability through hand eye coordination of the production team. Slight variance may occur on placement of the imprint and cannot be guaranteed to be exact on each piece.
Due to slight variations in product colors and material surfaces, an exact PMS color cannot be guaranteed. Our production team, however, will match to the best of their abilities to the requested PMS color.
Sample Policy
Random samples and catalogs are available at no additional charge up to $10.00 (P) value with a valid shipper account (Fedex or UPS) and are subject to availability. If no shipper account is available, freight charges will be applied. Samples will not be shipped via regular mail (USPS).
Proofs
E-Proof – Imprint approval is an important part of your order. All orders will receive up to two (2) proofs. Any additional proof is $15(Z). Production is on hold until art has been approved.
Pre-Production Sample (PPS)
Setup charge(s) + $10(Z) process fee + MOQ item cost for inventory items; please contact customer service for pricing on pre-production samples for special ordered items. PPS must be accompanied by a purchase order, and is required for all items. The production time for a PPS is 5 – 10 days depending on the job for inventory items. Once approved, there will be a repeat setup to run full order if no changes are made.
Repeat Orders
Repeat order setup is available for most items. Repeat setup is good for 12 months. After 12 months it is considered as a new setup.
Shipping & Handling
Most orders ship from California.
All orders ship via UPS or Fedex unless otherwise instructed.
All orders are shipped prepaid unless otherwise instructed.
International Shipments: See-Sun is not responsible for customs delays. Value of order must be determined when order is placed. Invoice must be included with shipment and must show all correct charges in order to expedite shipment.
All orders ship “best way” to meet the in-hands date specified on your PO unless otherwise instructed. If the in-hand date cannot be met through standard ground shipping and we’re unable to contact you, expedited shipping method will be used at your expense.
If the shipment requires updates to the shipping address for delivery completion, additional charges by the carrier will be invoiced to the customer along with a $35 (V) fee.
Dangerous Goods Shipping
Items marked as dangerous goods will be applied additional handling charges.
Dangerous Goods Shipping Fee:
$40(Z) per case via Standard/Ground Shipping
$120(Z) per case via Express/Expedited Shipping
Liability
See-Sun cannot be held responsible for freight carrier’s delays or mistakes, nor can we be held responsible for issues caused by weather conditions.
Drop/Split Shipments — $10.00(Z) per destination plus freight.
Shipping Weight/Packaging
All merchandise is shipped bulk packed unless otherwise instructed. Please contact a sales representative for more information.
Please see individual product pages for packaging information such as units/carton, weights, and dimensions.
Over/Under Policy
See-Sun/Specialtising International Inc reserves the right to invoice and ship over/under runs of 5% the total order.
Changes Cancellations
Corrections and changes may affect the scheduled ship date. Changes made after the order has been approved by the customer may incur charges based on the number of products already finished. Cancellations after the order has been accepted are subject to art and material costs expended. Checks returned to See-Sun with NSF will be invoiced $60.00(P).
Returns
See-Sun/Specialtising International Inc handles all returns on a case-by-case basis. Please contact a customer service representative before returning an order. Please note that it is not possible to return an order 14 days after delivery of merchandise, regardless of the issue.
Additional Information
***All quotes are valid for 30 days***
***Prices, inventory, materials, and colors are subject to change without prior notice***
Disclaimer: WARNING! Anything worn around the neck poses a risk when using heavy machinery or equipment and may result in serious injury and/or death. We strongly advise against improper use of any of our products. Always be careful.
Standard Imprint Colors
