FAQ
LESS-THAN-MINIMUM ORDERS
If an order is placed below the listed minimum quantity, a small less-than-minimum charge will apply based on the first price column shown for that product.
TRADEMARKS / LOGOS
Any logos or trademarks shown are used only as examples to demonstrate our imprint capabilities. These designs are not for sale and do not suggest endorsement, sponsorship, or affiliation with the trademark owners.
PAYMENT TERMS
Approved accounts are offered Net 30 payment terms from the ship date. In some cases, a deposit or full prepayment may be requested. Prices and terms are subject to change and may be updated or discontinued without prior notice.
ORDER ACCEPTANCE
Orders are confirmed in writing by email or fax. All orders are processed according to our standard delivery terms. If we are unable to meet the requested delivery schedule, a Customer Service representative will contact you. Order acceptance is subject to credit approval.
CHANGE OR CANCELLATION
If an order needs to be changed or canceled after processing has begun, any costs incurred up to that point will apply, along with a $50.00 (G) cancellation fee. For accuracy, all purchase order changes must be confirmed in writing.
Can I order samples from your website?
Blank or random samples are billed at EQP pricing. We’re happy to issue a credit when samples are returned within 30 days, in perfect condition, and in the original packaging. Freight charges are not included. Spec samples are billed at first-column pricing, along with any applicable setup fees.
SHIPPING
All orders ship FOB El Monte, CA. Freight charges are prepaid and added to the invoice unless otherwise requested. Freight insurance is applied to each shipment. A handling fee of $12.50 (G) applies when using a third-party or recipient shipping account. For domestic drop-ship orders sent to multiple locations, a $10.00 (G) surcharge will apply per additional location.
ART FILE REQUIREMENTS
We work best with vector-based artwork. Accepted file types include Adobe Illustrator (.AI), CorelDRAW (.CDR), EPS, or PDF files created directly from vector artwork.
Suggested typefaces for engraving
For the cleanest etched results, we recommend using fonts such as:
Arial, AvantGarde Md BT, Optima Bold, Tahoma, or Verdana.
Laser Engraving / Deep Etch
Artwork must be prepared as black-and-white vector line art only. All text should be converted to outlines/curves to prevent font substitution. For personalization orders exceeding 10 names, please provide the data in an Excel spreadsheet.
Silk Screen Printing
Artwork should be submitted in full color, with all PMS color references clearly identified.
If your files require adjustments—such as editing, color separation, or general cleanup—art setup fees may apply. Any additional charges will be reviewed and approved prior to production.
SUBLIMATION ART REQUIREMENTS
We accept artwork in PNG, JPG, PDF, AI, or EPS format. Files must be created at 300 DPI at final size. Sublimation uses full-color CMYK printing. PMS color matching is not available, and colors may vary by material. Avoid small text and thin lines. Keep important elements away from edges. Orders with multiple names must be provided in an Excel file. Art fees may apply if files require editing and will be approved before production.